A property developer contacts 100% of leads, day or night.

The challenge

A Gurgaon real estate developer was generating leads around the clock while its sales team worked 9am to 7pm. Every enquiry that arrived after 7pm sat untouched until the next morning.

Real estate leads do not wait. A buyer browsing listings at 10pm had often moved on or booked elsewhere by the time an agent called back. The developer was paying for after-hours leads and capturing none of them.

The approach

Webzenia deployed an AI voice agent for after-hours lead capture. When a lead came in outside working hours, the agent called within seconds, spoke naturally, and captured intent, budget, and preferred site.

The voice agent ran on Twilio for telephony, with OpenAI and Anthropic handling the conversation. It answered questions about the project and booked the next step rather than just logging a name.

Every call wrote a structured record into the developer's Zoho CRM through n8n, so the morning team opened a queue of qualified, contactable leads instead of a list of missed numbers. Hot leads also triggered a WhatsApp Business API follow-up overnight.

The agent reached production in 7 weeks, after Webzenia tuned its script against the developer's real call recordings.

The results

The developer now contacts 100% of after-hours leads immediately, where before they waited until morning. That recovered demand added 34 site visits a month.

Lead-to-visit conversion rose from 12% to 19%. Leads were reached while their interest was still live, not a stale 12 hours later.

The gain holds because the agent works the hours the sales team cannot. Every night runs without a backlog forming, so no enquiry ages overnight again.

The stack behind it

• TwTwilioLifecycle
• OpOpenAIAI
• AnAnthropicAI
• n8n8nAutomation
• ZoZohoCRM
• WBWhatsApp Business APILifecycle