Terms of Service

The contracting party is Webzenia Marketing FZ-LLC, a free zone limited liability company (FZ-LLC) registered in the Ras Al Khaimah Economic Zone, United Arab Emirates under registration no. 0000004060491 and RAKEZ services licence no. 47017582. Its registered address is FDAM0414, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. It operates from Al Falasi Residence, 4th Floor, Al Mankhool, Bur Dubai, Dubai and is reachable at legal@webzenia.com.

UAE law says what a company must publish about itself. Article 13(2) of Federal Decree-Law No. 32 of 2021 on Commercial Companies requires all contracts, documents, correspondence and application forms issued by a company to bear its name, legal form, registration number and address. Article 6(9) of Federal Decree-Law No. 14 of 2023 Concerning the Modern Technology-Based Trade gives a consumer the right to have a digital merchant's licence from the competent authority, its address, its contact numbers, the details of its physical address and its website made publicly available.

Webzenia states its full legal name, legal form, registration number, licence number, registered address and operating address in this section, which meets Article 13(2) for this document and Article 6(9) for the website. The same particulars appear on every Engagement Agreement and every invoice.

Some parts of the website ask you to create an account or to provide information through a form. When you do, you agree to give true, accurate, current and complete information and to keep it up to date. You are responsible for the equipment, software and connectivity you need to reach the website.

You are responsible for the confidentiality of any password or access credential and for the activity that takes place under your account. If you suspect a credential has been compromised, tell Webzenia promptly at legal@webzenia.com. Webzenia can require you to change a password, and can restrict access where it reasonably considers that necessary to protect the website or the people using it. Do not share a credential outside your own organisation, and tell Webzenia when a named user leaves so their access is closed.

Use the website only for lawful purposes and in line with these Terms. You agree not to:

• Use the website in a way that breaches an applicable law or regulation, or that is fraudulent or harmful in purpose or effect.
• Infringe the intellectual property, privacy or other rights of Webzenia or of anyone else.
• Attempt to gain unauthorised access to the website, the server it runs on, or any server, computer or database connected to it.
• Attack the website by means of a denial-of-service or distributed denial-of-service attack.
• Introduce a virus, trojan, worm or other material that is malicious or technologically harmful.
• Use a robot, spider, scraper or other automated means to access, monitor or copy the website or its content, except as the robots.txt protocol on this site permits. Webzenia blocks a crawler at its discretion.
• Reverse engineer, decompile or attempt to derive the source code of any part of the website, except so far as the law expressly permits.
• Overload, interfere with or disrupt the website, its infrastructure, or the experience of other visitors.
• Collect or harvest information about other visitors, impersonate any person, or misrepresent your affiliation with any person or entity.
• Remove, obscure or alter a copyright, trademark or other proprietary notice on the website.

A breach of this section is capable of being a criminal offence in the UAE. Federal Decree-Law No. 34 of 2021 on Countering Rumours and Cybercrimes covers illegal interception and disclosure of information at Article 12; the use of information technology to collect, save or process the personal data of nationals and residents in violation of the legislation in force at Article 13, carrying imprisonment and a fine of AED 50,000 to AED 500,000; and invasion of privacy at Article 44, whose limb 5 names tracking, monitoring, revealing, transmitting, disclosing, copying or keeping the geographic location data of third parties, carrying imprisonment of at least six months and a fine of AED 150,000 to AED 500,000.

Webzenia investigates a suspected breach, reports it to the competent authorities where a report is warranted, cooperates with them, and discloses your identity to them where the law requires it. Separately, TDRA operates the Internet Access Management policy with the licensed internet service providers, under which online content used for impersonation, fraud, phishing or invasion of privacy is reported and blocked.

Webzenia, with its licensors and suppliers, owns the intellectual property in the website: text, graphics, logos, icons, images, audio, video, software and the selection and arrangement of all of it (the "Materials"). Federal Decree-Law No. 38 of 2021 on Copyright and Neighboring Rights protects those works from creation. Article 4(2) states that non-registration of a work does not breach any aspect of the protection or rights the Decree-Law establishes, and Article 4(1) makes the Ministry's register evidentiary rather than a condition of the right. All rights not expressly granted here are reserved.

Webzenia grants you a limited, personal, revocable, non-sublicensable, non-exclusive and non-transferable licence to access and view the Materials in connection with your use of the website, for your own information and for a legitimate business evaluation as a customer or potential customer, conditioned on your compliance with these Terms. You take no other right in the website or the Materials.

Except as expressly permitted here or by law, you may not reproduce, distribute, modify, retransmit, publish, create derivative works from, sell or otherwise exploit the website or the Materials, and you must keep every copyright and proprietary notice intact. Article 3(1) of the same Decree-Law puts ideas, procedures, working methods, mathematical concepts, principles and abstract facts outside copyright while extending protection to the innovative expression of any of them, so the ideas discussed on this website are free to use and the expression of them is not.

Webzenia and the Webzenia logo are trademarks of Webzenia Marketing FZ-LLC and appear in this market as unregistered marks, written Webzenia™. Article 18(1) of Federal Decree-Law No. 36 of 2021 Concerning Trademarks provides that whoever registers a trademark is deemed its sole owner, so ownership of a registered mark follows registration, and Webzenia makes no claim of UAE registration for its mark on this website.

Article 50(2) of the same Decree-Law makes it an offence to use an unregistered trademark on commercial papers, documents, goods or services in a way that would lead to the belief that the trademark has been registered. That is why the mark carries ™ here and never a registered-mark symbol. Other names, logos and marks on the website belong to their owners and appear for identification only, which implies no endorsement of or affiliation with Webzenia. You may not use a Webzenia mark without prior written consent.

When you send information through a form, by email or by another channel, whether an enquiry, a brief or content you ask Webzenia to work with (each a "User Submission"), you confirm that you have the right to share it and that it infringes nobody's rights and breaches no law.

Where you send feedback, a suggestion or an idea about Webzenia or its services, you grant Webzenia a licence to use it in Webzenia's own products, services and marketing, worldwide, for the full term of protection, without a fee and without an obligation to you. The licence is stated with its object, its duration and its place of use because Article 9(1) of Federal Decree-Law No. 38 of 2021 makes a transfer or licence of economic rights valid only if it is in writing and specifies the transferred right together with its object, duration and place of use.

This section reaches nothing you have not yet created. Article 15(1) of the same Decree-Law makes void any disposition an author makes of a future intellectual opus. Webzenia does not treat a User Submission as confidential, with two exceptions: personal data, which is handled under the Privacy Policy, and anything covered by a signed confidentiality agreement or an Engagement Agreement.

Webzenia respects other people's intellectual property and asks you to do the same. Where the circumstances warrant it, Webzenia terminates access for a visitor who infringes the rights of others.

If you believe content on the website infringes your copyright or another right, send a written notice to legal@webzenia.com with: your contact details; the work you rely on and the material you say infringes it, with its location on the website; a statement that you believe in good faith that the use is not authorised; and a statement that the information in your notice is accurate. Webzenia acts on a valid notice under Federal Decree-Law No. 38 of 2021, whose Article 47 places supervision and control of these rights with the Ministry, and cooperates with a request from the Ministry or a court.

Webzenia provides products, services or access through or in connection with the website under the terms of a separate agreement between you and Webzenia, such as an Engagement Agreement or a licence agreement (an "Other Agreement"). Webzenia's obligations for anything provided under an Other Agreement are governed by that Other Agreement alone, and these Terms do not alter it. Where these Terms and an Other Agreement are inconsistent, the Other Agreement controls that subject matter.

Where software is made available through the website with an end user licence agreement, that licence governs your use of the software, and you may not install or use it unless you accept that licence. Where no licence accompanies the software, you may use it for your own informational and non-commercial purposes.

Portfolio results, case study metrics, benchmarks and indicative timelines published on the website are illustrative. They record outcomes for named clients in stated conditions and are not a representation, warranty or guarantee of a particular result for your business. Webzenia holds its published figures to the standard Article 48 of Federal Decree-Law No. 34 of 2021 sets, which makes promoting a good or service through a misleading advertisement or a technique containing inaccurate data an offence.

Prices and proposals are valid for the period stated on them and are exclusive of tax unless the document says otherwise.

• Fees, the payment schedule, milestones and the currency are set out in the applicable Engagement Agreement, and fees are quoted in AED unless that document states another currency.
• Value added tax at 5% is charged in addition to the quoted fees where the supply is taxable under UAE law, and it appears as a separate line on the tax invoice.
• Invoices are payable by the date stated on them. Article 84 of Federal Decree-Law No. 50 of 2022 on Commercial Transactions entitles a creditor to interest for delay on a commercial debt that is a sum certain, unless the parties agree otherwise, so the Engagement Agreement states the rate and that rate governs.
• Interest on a late payment is simple and is never compounded, because Article 88 of the same law forbids compound interest.
• Webzenia gives written notice before it suspends work on an overdue account, and resumes on payment.
• Unless the Engagement Agreement says otherwise, fees already paid are not refundable for work already performed.

Ownership of deliverables is set by the applicable Engagement Agreement. This section states the default that applies where that document is silent, and states what Webzenia keeps in every case.

UAE law points a commissioned work at the party who commissioned it. Article 28 of Federal Decree-Law No. 38 of 2021 provides that, unless otherwise agreed upon in writing, where an author creates a work for the benefit of another person the copyright belongs to the person in whose favour it was made. Webzenia does not contract against that. The economic rights in the deliverables created for your engagement are assigned to you on payment of the related fees in full, for the deliverables identified in the Engagement Agreement, for the full term of protection, worldwide. The right, its object, its duration and its place of use are named because Article 9(1) requires a transfer of economic rights to state all four to be valid.

Webzenia keeps what it brought to the work. Its pre-existing methods, code libraries, components, tooling, templates and know-how, and the general skill and experience its people gain, are not part of the deliverables and are not assigned. They are licensed to you only so far as you need them to use the deliverables. Article 9(2) provides that the author owns every economic right that has not been explicitly assigned, so this reservation is written down rather than assumed.

Two limits apply whatever a contract says. Article 15(1) makes void any disposition an author makes of a future intellectual opus, so no clause here reaches work that does not yet exist. Article 5(1) makes moral rights perpetual and incapable of assignment, so no clause here waives them; what the parties agree instead is that the author will not exercise a moral right in a way inconsistent with the use the Engagement Agreement permits. Article 13 adds that handing over the original copy of a work does not by itself assign an economic right in it, so delivery of a file is not delivery of the rights.

Each party receives confidential information from the other in the course of an engagement. Both agree to keep it confidential, to use it only for the engagement it was shared for, and to protect it with reasonable care. The duty does not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, is independently developed, or must be disclosed by law or by a competent authority.

Where the confidential information includes personal data, the Privacy Policy and Federal Decree-Law No. 45 of 2021 apply in addition to this section, and the more protective obligation governs.

Federal Law No. 15 of 2020 on Consumer Protection reaches this engagement even though Webzenia sells to businesses. Article 1 defines a Consumer as any natural or legal person obtaining a commodity or service, for a fee or without one, to satisfy their own or another person's needs, so a company buying a service for its own needs is capable of being a Consumer under that statute.

Article 3 applies the Law to all commodities and services inside the State, including the free zones, and to operations carried out through e-commerce where the provider is registered inside the State. Webzenia is registered inside the State, so nothing in these Terms is to be read as putting an engagement outside that Law.

Article 21 prohibits a provider from including a term that would cause the consumer harm, and deems void every term in a contract, an invoice or anything else that would exempt the provider from an obligation the Law imposes. Article 34 of Cabinet Resolution No. 66 of 2023, the executive regulation of that Law, carries a parallel voiding provision. Where a limitation in these Terms would have that effect for you, it does not apply to you.

Webzenia modifies, suspends or discontinues all or part of the website, and any product, programme, service or other offering provided through it, at any time and without notice. Webzenia is not liable to you or to a third party for doing so. Where a change affects a service you are paying for, the applicable Engagement Agreement governs what happens next.

The website links to third-party websites, content and resources that are not under Webzenia's control. Webzenia provides those links for convenience and does not control, endorse or accept responsibility for them or for any result obtained from using them. If you follow a link away from the website, you do so at your own risk and on that party's own terms and privacy policy.

Webzenia services often run on third-party platforms: advertising networks, hosting providers, content management systems, payment gateways and analytics tools. Webzenia is not responsible for a change those platforms make to their pricing, policies, features or availability, and an Engagement Agreement states how such a change is handled for that engagement.

You may link to the website from another website, provided you comply with these Terms and with applicable law. If you link to the website, you agree that you will not:

• Copy any of the Materials, or frame or create a border environment around them.
• Imply that Webzenia endorses or is affiliated with the linking website or with any of its products, services or content.
• Misrepresent your relationship with Webzenia, or publish false or misleading information about Webzenia or its services.
• Link from a website carrying content that is unlawful, offensive, distasteful or otherwise inappropriate for all age groups.

Webzenia withdraws linking permission at any time at its discretion. A link that uses a Webzenia mark, or that presents Webzenia content as the linking site's own, is dealt with under the trademarks and ownership sections above.

The website and its content are provided on an "as is" and "as available" basis, with all faults, and the risk as to their quality and performance rests with you. So far as the law permits, Webzenia disclaims all warranties, conditions and representations of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Webzenia does not warrant that the website will meet your requirements, or that it will be uninterrupted, timely, secure or free of error, that defects will be corrected, or that the website and the server serving it are free of viruses or other harmful components. Webzenia gives no warranty as to the results obtainable from the website or the accuracy of information obtained through it. No advice or information obtained from Webzenia, spoken or written, creates a warranty that these Terms do not state.

This section is read subject to the section on liability that cannot be excluded below, which sets out the two UAE provisions that void an exclusion regardless of what a contract says.

So far as the law permits, Webzenia and its directors, employees and agents are not liable, in connection with the website or the services, for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, data or programs including the cost of recovering or replacing them, or for loss or cost arising from interruption, delay or inability to use the website or a service, whether the claim is framed in contract, in tort or otherwise, and whether or not Webzenia was told such loss was possible.

Webzenia's total aggregate liability arising out of or in connection with an engagement is limited to the fees you paid for that engagement in the three months before the event giving rise to the claim. Where you use the website without an engagement, that total aggregate liability is limited to AED 500.

The cap is aggregate rather than per claim: several claims arising from the same engagement share one cap, and a claim framed in contract and a claim framed in tort on the same facts share it too. The cap does not touch the liabilities the next section says UAE law does not permit Webzenia to limit.

Nothing in these Terms excludes or limits liability that UAE law does not permit Webzenia to exclude or limit. That sentence does real work in this jurisdiction rather than sitting as boilerplate, and the two provisions below are why.

Article 257 of Federal Decree-Law No. 25 of 2025, the Civil Transactions Law in force since 1 June 2026, provides that any condition providing for exemption from or mitigation of liability arising from a harmful act is void, while a condition aggravating that liability is permitted unless the law provides otherwise. Article 246 of the same Law obliges anyone whose act causes harm to another to compensate for the damage. A clause purporting to exclude liability for a harmful act is therefore void rather than read down, and Webzenia does not attempt one.

Article 21 of Federal Law No. 15 of 2020 voids a term that would exempt a provider from an obligation that Law imposes, and the consumer protection section above explains why that Law reaches a business buyer. Where a limitation in these Terms is void under either provision, the limitation falls away and the rest of these Terms continue in force. Where a warranty cannot be disclaimed or a liability cannot be limited under a law that applies to you, it is restricted to the minimum scope and duration that law permits.

You agree to indemnify, defend and hold harmless Webzenia and its directors, employees and agents against claims, demands, liabilities, damages, losses and reasonable costs, including legal fees, arising out of or related to your breach of these Terms, your misuse of the website, your breach of a law or of a third party's rights, or content or materials you supply that infringe a third party's rights. Webzenia can assume the exclusive defence and control of a matter subject to indemnification by you, and you agree to cooperate with that defence. Webzenia gives you written notice of a claim it intends to bring under this section before it does so.

Webzenia administers the website from the United Arab Emirates and makes no representation that the website is appropriate or available in another jurisdiction. Access from a jurisdiction where the content is unlawful or restricted is prohibited. If you reach the website from outside the UAE, you do so on your own initiative and you are responsible for compliance with the law where you are.

You agree to comply with the export control, trade and economic sanctions laws that apply to your use of the website and the services. You confirm that you are not located in, and will not use the services on behalf of a person located in, a country or territory subject to a comprehensive embargo, that you are not on an applicable list of restricted or denied parties, and that you will not use the website or the Materials for a prohibited end use.

When you use the website or email Webzenia, you deal with Webzenia electronically, and you agree to receive communications, notices and disclosures from Webzenia by email or by posting on the website. Article 5(1) of Federal Decree-Law No. 46 of 2021 provides that an electronic document does not lose its legal force or enforceability for being in electronic form, and Article 18(1) provides that admissibility in evidence is not precluded by the mere fact that a document is received in electronic form. Communications sent this way satisfy any requirement that a notice be in writing.

Timing follows the same law. Article 13 governs acknowledgement of receipt, Article 14(1)(a) treats a document as sent when it enters an information system that is not under the control of the originator, and Article 14(2) places dispatch and receipt at the parties' respective places of business. A notice to Webzenia goes to legal@webzenia.com. A notice to you goes to the address you last gave Webzenia, and it is your responsibility to keep that address current.

Webzenia's handling of personal data is described in the Privacy Policy and its use of cookies in the Cookie Policy. By using the website you acknowledge both.

Consent does more work in this market than in most. Article 4 of Federal Decree-Law No. 45 of 2021 prohibits processing personal data without consent except in the eleven cases the article lists, and none of them covers analytics, advertising or audience measurement, so non-essential cookies load only after you accept them and stop when you withdraw that acceptance.

Webzenia sends marketing only to people who asked for it, and stops when you say stop. Article 17(1) of Federal Decree-Law No. 45 of 2021 lets you stop processing intended for the purposes of direct marketing, including the profiling related to it, at any time.

Cabinet Resolution No. 56 of 2024 governs telemarketing by all companies licensed in the State, including those located in free zones, and its definition of telemarketing covers marketing text messages and marketing messages through social media applications as well as phone calls. Article 5(3) confines marketing phone calls to the hours between 9:00 am and 6:00 pm, and Article 4(7) requires a caller to say at the start of a call that it is being recorded. Penalties for a company sit in Cabinet Resolution No. 57 of 2024.

A marketing text message from a UAE sender carries the sender identity Article 8.8 of the TDRA Regulatory Policy on Unsolicited Electronic Communications requires, which is the code AD- followed by the sender's name. TDRA publishes the short code 7726, to which a recipient sends the sender identity followed by B to block that sender, or BALL to block all promotional messages.

You can stop using the website at any time. Unless agreed otherwise in writing, Webzenia can terminate, suspend, restrict or modify your registration with, or access to, all or part of the website, without notice, at any time and for any reason, including a breach of these Terms. On termination for breach, destroy any downloaded or printed Materials and all copies of them. Termination of a specific engagement is governed by the applicable Engagement Agreement.

Provisions that by their nature survive termination continue to apply after these Terms or an engagement end: ownership and intellectual property, confidentiality, disclaimers, limitation of liability, liability that cannot be excluded, indemnity, governing law and the courts clause.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, without regard to conflict-of-law rules.

The two-layer form of that clause follows the UAE Constitution. Article 116 leaves the emirates every power the Constitution does not assign to the federation, and Article 122 gives them jurisdiction in all matters not assigned to the exclusive jurisdiction of the federation. Federal company law applies to Webzenia by default: RAKEZ Companies Regulations Article 5 disapplies the Commercial Companies Law only where an express provision of those Regulations says otherwise.

The Dubai International Financial Centre and Abu Dhabi Global Market are separate jurisdictions with their own laws, regulators and courts. Webzenia is registered in neither, so neither body of law governs these Terms and neither court has jurisdiction over them on that basis.

The parties first try to settle a dispute by discussion in good faith. Article 221(1) of Federal Decree-Law No. 25 of 2025 requires a contract to be performed in accordance with its contents and in a manner consistent with the requirements of good faith, and that duty covers the conversation as much as the work.

A dispute that discussion does not settle is submitted to the courts of Ras Al Khaimah, which have exclusive jurisdiction. Ras Al Khaimah maintains its own judicial department rather than following the federal judiciary, and Webzenia's registration sits in that emirate. Where an Engagement Agreement contains its own dispute resolution clause, that clause governs disputes about that engagement.

Nothing in this section stops Webzenia applying to a court of competent jurisdiction for urgent injunctive or protective relief, in particular to protect its intellectual property or confidential information.

Time limits apply to a claim. Article 258 of Federal Decree-Law No. 25 of 2025 bars a claim arising from a harmful act three years after the injured party becomes aware of the damage and of the person responsible, and in any event 15 years after the date of the harmful act itself.

• Entire agreement: these Terms, with the Privacy Policy, the Cookie Policy and any applicable Engagement Agreement or Other Agreement, are the entire agreement between you and Webzenia on their subject matter and supersede any earlier understanding on it.
• Severability: where a provision of these Terms is invalid or unenforceable, effect is given to the intention behind it so far as possible, and the remaining provisions continue in full force.
• No waiver: a failure to exercise or enforce a right or provision is not a waiver of the right to enforce it later.
• Assignment: you may not assign or transfer your rights under these Terms without Webzenia's written consent. Webzenia may assign these Terms, including in connection with a merger, acquisition or sale of assets.
• Force majeure: Webzenia is not liable for a failure or delay caused by an event beyond its reasonable control.
• Headings: section headings are for convenience and have no legal effect.
• Relationship: nothing in these Terms creates a partnership, an agency or an employment relationship between you and Webzenia.
• Language: these Terms are published in English. Where a translation is supplied for convenience and the two differ, the English version states what the parties agreed, unless a UAE court or authority requires otherwise.

Webzenia changes these Terms, and the documents referenced in or linked from them, from time to time. Notice of a material change is posted on the website. If you object to a change, your remedy is to stop using the website. Continued use after a change takes effect means you accept the revised Terms. A legal notice or term expressly designated on a particular page supersedes a provision of these Terms for that page.

The "Effective" and "Last updated" dates at the top of this page mark the version in force, and the version published here is the operative one. A change to these Terms does not alter a signed Engagement Agreement, which is varied only as that document itself allows.