A skincare brand recovers 3.5x more carts on WhatsApp.
WhatsApp automation · India
WhatsApp automation for the surface 78% of India already buys on
Webzenia automates replies, order updates, and lead qualification inside the chat your customers already open, on the official WhatsApp Business API.
Get a free WhatsApp automation audit- 92%
- Enquiries answered within a minute
- 3.1x
- More bookings from the same chats
- 24/7
- Orders and payments handled in chat
Trusted by ambitious brands worldwide, small and large
What WhatsApp automation actually is
Your highest-open-rate channel, run like a real marketing system
WhatsApp automation turns the channel Indian customers actually read into a system: broadcasts that land, flows that qualify, order notifications that fire, all on the official Business API.
Broadcast
Segmented campaigns and offers sent on approved templates, in the languages your customers actually read.
Automate
A chatbot and flows that reply, qualify and route the moment a customer messages, day or night.
Convert
Order, payment and abandoned-cart journeys wired to your store, so conversations turn into sales.
What we set up
The WhatsApp journeys that actually move revenue
Marketing, sales and support on one channel, automated end to end on the official Business API.
Broadcast campaigns
Segmented offers and announcements on approved templates, in Hindi and regional languages
Output
messages that get opened and read
SegmentsTemplates
Cart & drip recovery
Abandoned-cart nudges and drip sequences that bring shoppers back to finish the order
Output
recovered revenue
Abandoned cartDrip
Click-to-WhatsApp ads
Meta ads that open a WhatsApp chat, captured straight into an automated qualify-and-route flow
Output
ad clicks that become leads
Meta adsCapture
Order & utility alerts
Order, shipping and payment updates sent automatically from your store and systems
Output
fewer "where is my order" tickets
OrderShipping
Shared team inbox
A multi-agent inbox where your team picks up the chats the bot hands over, with full context
Output
no customer dropped
Multi-agentHandover
Lead-gen chatbot
A bot that greets, answers and qualifies inbound chats, then routes hot leads to a rep
Output
leads worked instantly
QualifyRoute
Why a WhatsApp tool subscription is not a WhatsApp strategy
A channel run for you, or a dashboard you have to run
Most providers rent you a Business API dashboard and leave the verification, templates, compliance and creative to you. We run the channel: the setup, the campaigns and the optimisation.
| Raw BSP toolA dashboard you operate | Done with WebzeniaRun for you, end to end | |
|---|---|---|
| Setup & verification | You navigate Meta verification and setup alone. | We handle API access and green/blue-tick verification. |
| Compliance | Template rejections and quality drops are your problem. | Opt-in, templates and quality-rating managed for you. |
| Creative & language | A blank composer; the message is up to you. | Campaigns and Hindi/regional copy built and tested. |
| Optimisation | Send-and-hope, with a metrics tab you read yourself. | Open, click and conversion tracked and improved. |
| Integration | Connectors you configure and maintain on your own. | Wired to Shopify, Razorpay, Zoho and your CRM. |
Renting a dashboard, or running a channel?
A Business API login is the easy part. The verification, the compliant templates, the Hindi creative and the optimisation are the work that makes WhatsApp pay, and that is what we run for you.
The India context
Built for the channel India actually lives on
WhatsApp is not one channel among many in India; for most businesses it is the channel. We build for that reality and the rules around it.
- 01of 04
Indian customers open WhatsApp far more than email, and reply on it.
We make WhatsApp the spine of marketing, sales and support, not a notification afterthought, because that is where your customers actually read and respond.
Our methodWhatsApp as the primary channel, not an add-on. - 02of 04
Vernacular templates out-convert clean English ones in most of India.
We build and test broadcasts in Hindi and regional languages, so the message reads like it was written for the customer, not translated at them.
Our methodHindi and regional broadcast templates. - 03of 04
Opt-in, template policy and quality rating decide whether you can send at all.
We manage consent collection, template approval and quality-rating health, so your number stays high-quality and your campaigns keep going out instead of getting throttled.
Our methodOpt-in, templates and quality rating managed. - 04of 04
WhatsApp pricing is per-conversation, plus markup and GST, not free.
We plan campaigns around the real per-message economics, so you spend on the conversations that convert rather than blasting a list and burning budget. Costs are scoped consultatively, not a flat published rate.
Our methodPlanned around real per-conversation cost.
What the engagement covers
From API access to a channel that converts, end to end
Not a login. The setup, compliance, creative and integrations that make WhatsApp pay, run for you.
Discover & plan
We audit how your customers buy and support today, and plan the campaigns and flows worth building first.
- Journeys
- Plan
Build flows & templates
Chatbot and journey flows, plus a library of approved templates written and tested in Hindi and regional languages.
- Templates
- Flows
Integrate your stack
Wired to Shopify, WooCommerce, Razorpay, Zoho and your CRM, so orders and contacts flow both ways.
- Shopify
- CRM
Monitor & optimise
Open, delivery and conversion tracked, campaigns and flows improved month after month against the numbers.
- Analytics
- Optimise
Compliance & verification
Green/blue-tick verification, opt-in collection, template approval and quality-rating health, managed so you stay live.
- Green tick
- Opt-in
Inbox & handover
A multi-agent inbox for your team, with docs and access handed over in your name.
- Inbox
- Yours
Industries we run WhatsApp for
Built for the way your customers want to be reached
A D2C brand’s order updates, a clinic’s reminders and a school’s admissions all work better on the channel customers already check.
D2C & e-commerce
Cart recovery, orders and offers.
Education
Admissions and counsellor follow-up.
Healthcare
Appointments and reminders.
Real estate
Lead capture and site-visit nudges.
BFSI & NBFC
Onboarding and payment reminders.
Travel & hospitality
Bookings, itineraries and support.
Our stack
Tools we use to automate WhatsApp
The stack behind WhatsApp flows that run sales and support automatically.
WhatsApp Business API
Why WhatsApp Business API
The WhatsApp Business API is the official foundation for automation, with templates, webhooks, and a verified profile at scale.
How we excel
We build on the official WhatsApp Business API, so automated flows, broadcasts, and a green-tick profile run reliably on India’s default messaging channel.
OfficialAutomationScale
WhatsApp Business APIYes
WhatsApp appManual
SMS botYes
Web chatYes
How it runs
From verification to a channel that converts, the real timeline
WhatsApp onboarding is not "live in ten minutes"; it is verification, opt-in and a quality-rating ramp, run properly.
API access, verification, opt-in
We provision the Business API, run green/blue-tick and business verification, and set up opt-in collection, so you start on a compliant, trusted number.
- APIprovisioned
- Verificationsubmitted
- Opt-inset up
- Templatesdrafted
Templates, flows, integrations
We get templates approved, build the chatbot and journey flows, and wire WhatsApp to your store and CRM, testing each flow before it goes to customers.
- Templatesapproved
- Flowsbuilt
- Integrationswired
- QApassed
Ramp quality, then optimise
We ramp sending to protect the quality rating, then run and optimise campaigns and flows on open, reply and conversion data, month after month.
- Qualityhigh
- Campaignsrunning
- Conversionstracked
- Supportheld
Reported against open rate, replies and conversions, not just messages sent.
Reported on conversions
Open rateRepliesConversions
An insurance broker cuts lead response to 90 seconds with Webzenia.
Our commitment
Our commitment, in writing
WhatsApp goes wrong when a number gets flagged, templates get rejected, or a list gets blasted into a block. We run it to keep you sending.
Compliant by design
Opt-in, template policy and Meta rules followed, so your campaigns keep going out instead of getting your number flagged.
Quality rating protected
We ramp sending and watch the quality rating, so you do not go from High to Flagged with one bad blast.
Opt-out honoured
Consent and opt-out respected automatically, so you stay on the right side of policy and your customers’ trust.
A named owner
One person runs your channel, accountable for verification, campaigns and the numbers, not a ticket queue.
We protect your number's quality rating like it's our own.
FAQ · 07 questions
WhatsApp automation, answered.
Still weighing it up?
The first audit is free and produces a written, scoped estimate. No retainer pitch on the call.
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Accepting new clients · 2026
Ready to let WhatsApp reply, qualify and sell for you?
Tell us what your customers ask most. We will map the auto-replies, order updates and lead flows on the official WhatsApp Business API, then show you how it runs before you commit.
What happens next
- 1You tell usWhat WhatsApp should handle for your business
- 2We map the flowsAuto-replies, order updates, lead qualification
- 3We reply on WhatsAppWithin one business day, no call needed
Tell us what WhatsApp should do.