This Privacy Policy (“Policy”) describes how Webzenia India (“we”, “us”, or “our”) collects, uses, stores, discloses, and safeguards personal information when you (“User”, “you”, or “your”) visit our website or engage with our services.

We are committed to protecting your privacy and ensuring the lawful and transparent handling of personal data in accordance with the Information Technology Act, 2000, the rules framed thereunder, and any applicable Indian data protection legislation.

By using our website, you agree to the practices outlined in this Policy.

1. Data Controller Information

Webzenia India is the sole data controller responsible for the collection, processing, and protection of your personal information.

Contact Information:

support@webzenia.com

You may contact us at any time with questions about this Policy or to exercise your legal rights.

2. What Data We Collect

We collect the following types of personal data, either directly from you or automatically through your interactions with our website:

a. Personally Identifiable Information (PII):

Collected via contact forms, project inquiries, newsletters, and service requests. Includes:

• Full Name

• Email Address

• Mobile Number

• Company Name

b. Technical Data:

Automatically collected via cookies, analytics, and tracking tools. Includes:

• IP Address

• Browser Type and Version

• Device Type and Operating System

• Session Duration and Pages Visited

• Referrer URL

c. Behavioral and Preference Data:

Collected through your interaction with our marketing emails, newsletters, and site content. Helps us personalize communication and content.

3. How We Collect Data

We collect data using the following lawful and transparent methods:

• Direct Input: When you voluntarily fill out a form or provide information for inquiries, proposals, or service-related communication.

• Automated Tracking Technologies: Through the use of cookies, tracking pixels, and analytics platforms (e.g., Google Analytics, Facebook Pixel).

• Email Marketing Tools: When you subscribe to our newsletters or respond to campaign emails sent via platforms like Mailchimp.

• Customer Support Interaction: Through WhatsApp, contact forms, or email correspondence.

4. Purpose and Legal Basis for Processing Data

We only process personal data when there is a lawful basis for doing so, as outlined below:

a. Contractual Obligations:

To communicate with you, provide quotes, onboard you as a client, or deliver agreed services (e.g., website design, development, digital marketing, SEO).

b. Legitimate Interests:

To improve our services, conduct internal audits, measure the effectiveness of marketing campaigns, and enhance user experience on our website.

c. Consent:

Where you have provided explicit consent (e.g., to receive newsletters or marketing emails). You can withdraw your consent at any time.

d. Legal Compliance:

To comply with Indian statutory requirements, including taxation, accounting, and data protection obligations.

5. Use of Cookies and Similar Technologies

Cookies are small text files that are stored on your device to collect information about your online behavior.

We use the following categories of cookies:

• Essential Cookies: Required for core site functionality

• Analytics Cookies: To analyze user behavior (Google Analytics)

• Marketing Cookies: For remarketing and ad tracking (Facebook Pixel)

You may manage or block cookies through your browser settings. However, doing so may affect your ability to access certain features on our website.

6. How We Use Your Data

Your data is used solely for purposes that are reasonable, legitimate, and necessary to run our business, including:

• Responding to inquiries and support requests

• Delivering services as agreed in proposals or contracts

• Sending service updates, reports, or project progress updates

• Running email marketing campaigns (with your consent)

• Analyzing website traffic and behavior

• Enhancing the performance and user experience of our website

• Preventing fraud and abuse

We do not use your personal data for profiling, automated decision-making, or reselling to any third party.

7. Disclosure of Information to Third Parties

We do not sell or rent your personal data. However, we may share your information with trusted third-party service providers that help us operate our business, including:

• Hosting Providers: For secure storage of website and email data

• Payment Gateways: For processing transactions (e.g., Razorpay)

• Marketing Platforms: Mailchimp, Facebook Ads, Google Ads

• CRM and Lead Management Tools: For sales and project follow-ups

• Analytics Providers: Google Analytics, Facebook Pixel

All such third parties are contractually obligated to comply with data privacy standards and process data only on our instructions.

We may also disclose information where required by law, regulation, or legal process.

8. Data Storage and Retention

We retain your data only for as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required:

• Active Clients: Retained for the duration of the service and up to 6 years after project completion for audit and legal reasons

• Leads and Inquiries: Retained for a maximum of 24 months from last contact

• Newsletter Subscribers: Until you unsubscribe

Data no longer required is securely deleted or anonymized.

9. Data Security Measures

We implement industry-standard technical and organizational security measures to prevent unauthorized access, loss, misuse, or disclosure of personal data, including:

• Secure Socket Layer (SSL) encryption

• Firewall and malware protection

• Limited access based on need-to-know roles

• Regular data backups

• Secure email practices and server configurations

However, no method of online transmission is completely secure, and we cannot guarantee absolute data security.

10. Your Data Rights

As a data subject, you have the following rights under Indian law:

• Right to Access: Request a copy of the personal data we hold about you

• Right to Rectification: Correct incomplete or inaccurate data

• Right to Withdraw Consent: For marketing or optional communication

• Right to Erasure: Request deletion of your personal data, subject to legal exceptions

• Right to Object or Restrict Processing under specific circumstances

To exercise these rights, please email us at support@webzenia.com. We may verify your identity before fulfilling your request.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If we learn that a minor has provided us with personal data without verified parental consent, we will take steps to delete such data.

12. International Data Transfers

This website and policy are intended for users based in India. Users and clients outside India are served through a separate platform governed by a different privacy framework. We do not transfer personal data collected via this website outside India unless explicitly required for client deliverables or technical infrastructure.

13. Jurisdiction and Governing Law

This Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

14. Changes to This Policy

We reserve the right to amend this Privacy Policy at our sole discretion. All changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed.

15. Grievance Redressal and Contact

If you have questions, concerns, or complaints regarding this Policy or how your data is handled, please contact:

Grievance Officer

Webzenia India
Email: support@webzenia.com
We aim to respond to all privacy-related inquiries within 10 working days.